Child safety standards
Applies to the Lyzon app on iPhone and Android, and to everything shared on it.
Lyzon is a dating app for adults. We have zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sextortion, and any sexualisation of minors. This page sets out the standards we hold ourselves and our members to.
Lyzon is only for people aged 18 and over
- Everyone must give their date of birth when they sign up. Our servers refuse any account whose date of birth is under 18.
- Age preferences for matching cannot be set below 18.
- If we have reason to believe an account belongs to someone under 18, we suspend it straight away and remove it after review.
What is never allowed
Any of the following leads to an immediate, permanent ban:
- sharing, requesting, or linking to sexual or sexualised images, video or text involving anyone under 18;
- contacting, grooming, or trying to meet a minor, or using Lyzon to arrange contact with one elsewhere;
- threatening to share someone's intimate images (sextortion), whatever their age;
- trafficking, or advertising or soliciting sexual services.
How to report
- In the app: tap ⋯ on any profile, or open the menu in a chat, and choose Report. You can also block the person. Reports are private; the person is not told who reported them.
- By email: write to [email protected] with the subject "Child safety report". Include the person's profile ID (it starts with
VB-) if you have it. Please do not attach or forward the material itself. - If a child is in immediate danger, call the police on 112 (India) or your local emergency number first.
In India you can also report online child sexual abuse material to the National Cyber Crime Reporting Portal at cybercrime.gov.in. Elsewhere, you can report to the NCMEC CyberTipline or your national hotline.
What we do when something is reported
- Reports about the safety of a child are reviewed first, ahead of every other report.
- We remove the content and suspend the account as soon as we confirm a violation, and we stop the person from signing up again.
- We preserve the relevant records and report confirmed child sexual abuse material and exploitation to the authorities, including the National Cyber Crime Reporting Portal (India) and NCMEC, as the law requires.
- We cooperate with law enforcement requests made through proper legal process.
Compliance with the law
We comply with the child safety laws that apply to us, including India's Protection of Children from Sexual Offences Act, 2012 (POCSO), the Information Technology Act, 2000 and its rules, and the laws of every country where Lyzon is offered.
Child safety contact
Our designated contact for child safety and CSAM matters, including questions from app stores and law enforcement, can be reached at [email protected]. They can speak to our practices and compliance, and take action on reports.